Marula UK is committed to providing you with full and transparent information about cookie use.

What are cookies?

Cookies are small text files which are stored on your computer (or smartphone or another device used to access the internet) whenever you visit a website.  The Marula UK website uses cookies for different reasons to enhance your visit, including to navigate between pages, store your user ID and password securely, store preferences and personalize home pages, identify which parts of a site you have visited, or keep track of selections in a shopping ‘basket’.
A cookie cannot retrieve any other data from your hard drive, pass on computer viruses to your computer, or capture your E-mail address.  Each cookie is unique to your web browser.  Some of the functions that cookies perform can also be achieved using alternative technology.  We use the term ‘cookies’ in this policy to mean cookies and all similar mechanisms.

The cookies Marula UK uses, and their purposes

1. Essential Cookies

These cookies are vital to the basic performance of the Marula UK website; they enable critical authentication and validation, session management, and fraud prevention functions.

  • Examples:
  • Cookies that
    • identify if the user has successfully logged on
    • enable validation of the user, and session management for Marula UK applications
    • store the authentication (secure login) data for our merchant clients when they log in
    • enable fraud tracking and prevention functions

2. Functionality Cookies

These cookies provide you with additional functionality and enable us to remember the settings that you may have previously applied, such as language preference and font size.

  • Examples:
  • Cookies that
    • allow us to remember what preferences you may have set
    • allow us to remember your login details, like your user ID

3. Performance Cookies

These cookies track which pages you visit more frequently and how you use the website and its links.  They also allow Marula UK to promptly identify and fix any issues that might impact your journey within our website.  The information that these cookies collect is not personal information, and is evaluated in terms of pages visited, not the physical person visiting them.

  • Examples
  • Cookies that
    • allow testing different versions of the same page, so we can assess which page layout provides the best customer experience
    • enable analysis of visitor information such as browser usage, new visitor numbers, response to marketing activity, and shopping times

4. Marula UK Marketing Cookies

These cookies ensure that the marketing messages you receive on the Marula UK website are relevant to you.

  • Examples:
  • Cookies that
    • allow us to make sure that Marula UK online marketing and experiences are relevant to you
    • hold an identifier for the user, which, when used in conjunction with other offline data, enables us to recognise our logged in customer and provide personalised marketing to them

5. Third Party Marketing Cookies

These cookies may be placed in your browser by a third-party advertising network or company that helps deliver the advertisements (‘ads’) that you see online.  These ‘third-party cookies’ may be used to create a profile about your online activities and deliver ads tailored to you and your interests.  Please note that Marula UK has relationships with these carefully-selected and monitored third parties or suppliers who set these cookies in order to show you different products and services based on what you appear to be interested in.
Navigating to other sites: When providing you links to other websites, we recommend you read their privacy and cookies policies on those websites as Marula UK is not responsible or liable for their privacy practices.

How to turn off cookies in your browser

Marula UK cookies do not store sensitive information such as your name, address or payment details; they simply hold the ‘key’ or ‘id’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from or any other website, you can use your browser to do this.  Each browser is different and your browser Help function will show you how to do this.
Please note that if you choose to disable cookies, it will affect how the Marula UK website works.  For example, while you will still be able to view the public website, you won’t be able to log on to our secure journey, check your account balances, or make payments.

Cookies and the new legal requirements

Marula UK is currently implementing new requirements under the E.U. e-Privacy Directive, in accordance with both legal obligations and the guidelines provided by the regulators across the E.U. and to provide greater control and flexibility for our customers.